Privacy Policy

Welcome to mapleraffle.com ("we", "our", or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you use our website mapleraffle.com and our charitable raffle ticket access services.

mapleraffle.com is an online platform that allows eligible adults 19+ in Canada to access official charitable raffle tickets, manage raffle participation details and receive result summaries, in accordance with applicable laws, official raffle rules and licence requirements. To provide these services, we collect and process certain personal and transactional data in a responsible and secure way.

Please read this Privacy Policy carefully. If you do not agree with the terms described below, you should not use our website or services.

1. Canadian Compliance (PIPEDA)

This Privacy Policy is designed to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada and applicable provincial privacy legislation.

We adhere to the ten fair information principles set out in Schedule 1 of PIPEDA:

• Accountability
• Identifying Purposes
• Consent
• Limiting Collection
• Limiting Use, Disclosure, and Retention
• Accuracy
• Safeguards
• Openness
• Individual Access
• Challenging Compliance

We also respect applicable charitable raffle, gaming and responsible participation regulations where applicable.

2. Information We Collect

We may collect information about you in a variety of ways when you visit our website or use our services.

A. Personal Data

Personal data is information that can identify you directly or indirectly. Depending on how you use our services, we may collect:

• Full name and date of birth (for age and identity verification).
• Contact details such as email address, phone number and mailing address.
• Province or territory of residence and other information needed to confirm eligibility.
• Account credentials (such as username and a hashed version of your password).
• Identity verification details where required by law.
• Communication preferences and responsible participation settings.

When you make raffle participation payments (where applicable), certain payment-related information may be processed by our payment service providers.

Payment card details are processed via PCI-compliant payment processors. We do not store full card numbers or security codes on our own servers.

Billing-related details such as postal code or country may be collected to confirm transactions.

B. Derivative Data and Technical Information

When you access the website, our servers automatically collect certain technical information, including:

• IP address and approximate location.
• Browser type, operating system, device type and language settings.
• Access times, pages visited and referring pages.
• Session identifiers and log data used to keep your account secure.

We use this data for security monitoring, fraud prevention and aggregated analytics.

3. How We Use Your Information

We use the information we collect for purposes directly related to providing and improving our charitable raffle participation services.

Specifically, we may use your information to:

• Create and manage your user account.
• Verify your age, identity and eligibility.
• Process raffle participation activity and maintain raffle participation records.
• Provide raffle result summaries and account notifications.
• Enable responsible participation tools such as reminders or limits.
• Respond to support requests and complaints.
• Monitor the use of our website for fraud prevention and security purposes.
• Improve website usability and functionality.
• Comply with legal and regulatory obligations.

4. Cookies and Tracking Technologies

We use cookies, web beacons, tracking pixels and similar technologies to operate our website, remember your preferences and understand how our services are used.

Necessary for basic functions such as:

• age-gate confirmation;
• secure login;
• session management;
• cookie preference storage.

Analytics Cookies

With your consent, we may use analytics tools such as Google Analytics to collect aggregated information about website usage.

We do not use advertising or retargeting cookies to serve gambling-related ads on third-party websites.

You can manage cookie preferences through our Cookie Consent banner and browser settings.

5. Disclosure of Your Information

We may share information we have collected about you in limited circumstances.

By Law or to Protect Rights

We may disclose information if necessary to:

• respond to lawful requests;
• investigate policy violations;
• protect users, the public or our organisation.

Third-Party Service Providers

We may share information with trusted third parties that provide services such as:

• payment processing;
• identity verification;
• hosting and cloud services;
• analytics and security monitoring;
• email communications.

These providers may only use information as necessary to provide services to us.

No Sale of Data

We do not sell, rent or trade your personal information to third parties for their own marketing purposes.

6. Data Security

We use administrative, technical and physical security measures to help protect your personal information.

These measures may include:

• encryption in transit;
• access controls;
• network security tools;
• secure development practices.

No security system is perfect and we cannot guarantee complete security of transmitted or stored data.

Passwords are hashed before storage and we do not store full payment card numbers or security codes on our systems.

7. Policy Regarding Children (19+ Restriction)

Our website and services are intended strictly for adults aged 19 and older.

We do not knowingly collect information from minors or provide services to underage individuals.

If we become aware that information has been collected from someone below the legal age requirement, we will take reasonable steps to remove the information and close the account.

8. Your Rights and Choices

Under Canadian privacy laws, you may have rights regarding your personal information.

Access and Correction

You may request access to your information and request corrections if information is inaccurate or incomplete.

We may verify identity before processing requests.

Account Settings and Deletion

You may review, update or delete certain account information at any time.

We may retain certain information after account closure where necessary to:

• comply with legal obligations;
• resolve disputes;
• prevent fraud or abuse.

Marketing Communications

You may unsubscribe from optional emails at any time.

Service-related communications may still be sent while your account remains active.

9. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact:

mapleraffle.com Privacy Contact Email: privacy@mapleraffle.com